Failure of Mission Critical Technology Can Cause Significant Financial and Reputational Damage to Service and Retail Organizations

Financial Analysis and Market Forecast Firm

An independent financial analysis and market forecasting firm located in Gainesville, Ga. They recognized that system downtime was not an option, especially considering that its analysts cover every major financial index and publish extensive content to its clients around the clock.

The firm engaged ACG for a broad range of Connection solutions. First, it migrated from a traditional phone system to a cloud-based system and realized significant upgrade benefits and cost savings. Next, in recognizing that it had significant reliance upon onsite systems management then turned to ACG for its Protect solutions to design a plan to build redundancy and reliability into its networks and critical systems.

ACG’s plan called for migration to cloud computing services for improved backup and storage. Solutions for proactive monitoring of data servers and internet connections also were deployed. As a result, predictive system failure alerts prompt proactive calls to vendors to schedule service calls to avert downtime.

To prevent cyberattacks, firewall network security solution and antivirus software was adopted. Because management also recognized the biggest cyberthreat could stem from an employee clicking on the wrong link, ACG was engaged to provide cyber antivirus awareness training. The affordable, online interactive training elicited a 34% click rate on the first round, however, the training successfully reduced click rates to 3% on a subsequent test, and now below 1% despite the fact that tests were embedded with increased complexity.

Last, ACG’s Managed IT resources were adopted to promote scalability for projects and assure bandwidth and 24/7 coverage of expert support.

The firm’s management reports great satisfaction with the broad range of solutions and services received to date from ACG. According to its IT director, ACG has been a supportive partner and its expertise improved analysts’ ability to work remotely, reduced the firm’s dependency on onsite systems, and created peace of mind through extensive monitoring tools.